has won the 2013 Sue Ronai Memorial Excellence in Claims Award for the second consecutive year.
Victorian broker Austbrokers
Phillips, provides this annual award to recognise the contribution to the insurance industry of the late Sue Ronai. The annual Sue Ronai Memorial Excellence in Claims Award is a perpetual trophy donated by Austbrokers
Phillips and is voted on by staff at that company. There is a 12 point claims service criteria which companies are marked on and all major insurers and underwriting agencies are eligible for the award.
Ronai spent a long and distinguished career in the insurance industry. She spent most of her working life in claims at various major insurers, was a former claims manager of Zurich
Insurance and was claims manager of Austbrokers
Phillips when she died from cancer in 2007. Ronai also spent several years in insurance recruitment at DLA Consulting.
Phillips director David Keys said: “Since we commenced this award five years ago our voting summary has demonstrated the standard of claims service from the insurance industry has increased significantly with most insurers scoring much better than they did five years ago. We have noted that many insurers now have designated claims trouble shooters or customer care managers which is a great initiative from those particular underwriters and they help facilitate the claims process particularly those which may ‘go off the rails’.”
Speaking of AIG
’s win, Noel Condon
, CEO – Australia and head of country operations – Australasia for AIG
said: “We are thrilled to be honoured with the Sue Ronai Memorial Excellence in Claims Award for the second time in two years. Providing a market-leading claims service to our broking partners and clients is something that we strive for everyday at AIG
, and this award is a clear demonstration that we are delivering on this goal. I would like to thank Austbrokers
Phillips for once again highlighting the importance of claims in the Australian insurance industry, and for honouring Sue’s memory with this award.”