Insurer announces under-excess claims handling

Insurer announces under-excess claims handling | Insurance Business

Insurer announces under-excess claims handling
Vero has announced that from 1 January, it will have the capability to handle ‘under-excess’ motor fleet claims.

Currently, any repair costs that are lower than the insurance policy excess had to be organised by the consumer but Vero will add under-excess claims to their stable for 2015 and beyond.

Simon Keeble, national manager of motor fleet underwriting for Suncorp Commercial Insurance, called the move a “total solution” from the insurer which will help manage claims from the ground up.

“From 2015, Vero will be able to handle motor fleet claims for customers with larger fleets, regardless of the repair cost and excess.”
With 24 Small-to-Medium Accident Repair Technology (SMART) centres across the country, Keeble boats of “turnaround times that are up to 70% faster than traditional industry averages,” and with the implementation of under-excess claims capability, Vero hopes to continue this positive trend.
“Vero can now provide a total solution to help manage all of a customer’s claims costs from the ground up. Not only will these customers benefit by having access to innovative repair options, such as the Capital SMART Centres, but they will also receive more comprehensive and complete claims data.
“This means brokers and customers will have complete reporting on the total claims costs and can work with Vero’s team of risk engineers to identify trends and areas of improvement, and implement more comprehensive risk management plans.

“Businesses obviously can’t afford to have vehicles off the road for too long, so SMART Centre repairs can keep unavoidable downtimes to a minimum.”