Customers of Medibank health insurer ahm need not worry about their July 01 reset date, as any unclaimed extras annual limits will be carried over into the following year.
“The COVID-19 pandemic made it challenging for ahm customers to use some of their extras cover as normal by June 30, with some face-to-face health services reduced during the peak COVID-19 lockdown,” said ahm chief customer officer David Koczkar.
“To help our customers maximise the value of their health cover, we are rolling over all unused annual limits for most extras services, giving customers more time to use their cover.”
These services include dental, psychology, and physio, while optical and non-annual limits are excluded. The customer giveback is said to be valued at around $10 million.
Koczkar noted: “We’ve focused the extras annual limit rollover on services that were most difficult for our customers to access during the peak COVID-19 lockdown period, and where we saw some of the biggest drops in claims such as in dental and natural therapies.”
The move adds to previously announced initiatives such as the postponement of premium increases, financial hardship measures, and extending access to the round-the-clock Medibank nurse phone service and Medibank mental health phone support.