NSW self-insurance scheme to undergo icare’s review

NSW self-insurance scheme to undergo icare’s review | Insurance Business

NSW self-insurance scheme to undergo icare’s review

The Treasury Managed Fund (TMF), or the self-insurance scheme that insures the New South Wales (NSW) government’s agency risk, will be reviewed by workers’ compensation insurer icare. The goal is to ensure that the personal injury service is addressing the needs of agencies and their employees.

To be undertaken by icare customer advocate Darrin Wright (pictured) later this year, the review will be focussing on the experience that stakeholders and customers have in engaging with the insurer’s appointed scheme agents in the workers’ compensation stream of cover.

“I’ll be working with NSW Government agencies and their employees that have had a claims experience with icare to learn more about how their feedback can enhance existing processes and improve the claims experience,” noted Wright.

In accordance with NSW Workers Compensation and Injury Management legislation, icare provides workers’ compensation insurance for 329,000 employees and 82,000 volunteers across the state’s 202 public sector agencies.

Commenting on the planned review, icare chief executive John Nagle stated: “Our customer advocate, former ReturnToWorkSA director Darrin Wright, has overseen both the review of the Home Building Compensation Fund and the Nominal Insurer scheme in recent months.

“We‘re aiming to build on these learnings from icare’s related schemes and ask our customer advocate to undertake a review of the experience our customers are having in the TMF fund.”

A final report is slated to be released by the end of June 2021.