QBE creates new boss role for global transformation programme

QBE creates new boss role for global transformation programme

QBE creates new boss role for global transformation programme QBE Insurance Group has promoted Mike Emmett to the newly created role of group executive officer, Operations, effective immediately.

Emmett was group head of operational transformation at QBE for just over a year. He will now be responsible for all elements of the group operations transformation programme, including the Group Shared Services Centres (GSSC).

His remit will also include group procurement together with the sponsorship of the group information technology strategy.

John Neal, CEO, said “Mike has been instrumental in driving our transformation projects globally, most notably the successful launch of the Group Shared Services Centres in the Philippines. Promoting Mike to the group executive committee is a reflection of not only his role and contribution to our business, but also the critical nature of the projects that are within his expanded remit as group executive officer, operations”.

As part of QBE's global transformation plan, it will create 700 jobs in the Philippines which will lead to a reducation in total employees in Australia, Europe and North American branches.
  • Paul 10/02/2014 10:05:11 AM
    Someone needs to remove the sharp instruments from the QBE executive. The amount of self harm they are inflicting on themselves is appalling.Morale is shot, the claims service from the Philippines is useless. Still QBE always knows best.
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  • Broker 10/02/2014 1:09:49 PM
    The current evecutive team @ QBE are trying to fix this mess less after a spending spree gone wrong by the previous evecutive team.
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  • Robert 11/02/2014 12:14:08 AM
    The move to offshore everything has nothing to do with spending sprees and previous executives, it's a dangerous blend of arrogance and naievity by the current executives to think that good Australian people with 30+ years experience in insurance/finance/IT can be replaced by overseas graduates with no experience whatsoever. Undervaluing the company's biggest asset - the vast knowledge and ability of their devoted employees - will come at a far greater cost than executive expect. Whatever benefits they think they will see in reduction of expenses, will be more than negated by reduction in quality of product and a unhappy clients.
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