Heavy motor underwriter GT Insurance is focusing on investing in having a physical network to service brokers across Australia rather than moving to an electronic business model.
GT Insurance, underwritten by Allianz
, met all its financial goals in 2013, and is set to continue its successes this year too by focusing on service.
Managing director Glenn Lambert told Insurance Business
the company’s success is built on having skilled people who have the authority to make decisions when they are in the broker’s office, and this remains a focus of the company.
“GT is not moving to an online or electronic business model, rather we are investing in a physical network to service the needs of brokers Australia wide,” Lambert said.
Lambert said further success will come from attention to other areas too: “We believe we can further improve our claims service over the 2014 year and are working on expanding our underwriting capability.”
GT Insurance is also concentrating on developing back office capabilities and customer-facing processes and delivery services.
Asked about the current state of the motor market, Lambert explained that trucks and buses are getting bigger in size, and construction is becoming more complex, leading to an increase in their values. “This presents challenges around the size and frequency of losses in certain segments, the overall risk selection criteria that is used and the complexities of managing the repair process,” he added.
GT Insurance has nine offices across Australia in every capital city as well as Townsville, Newcastle and most recently Albury.