HCF Australia (HCF), Australia's largest not-for-profit health fund, has joined other insurers in offering support for customers affected by the recent storm and flooding in southeast Queensland and New South Wales (NSW).
HCF has advised its members experiencing flood-related hardship to contact the insurer on 13 13 34, so it can assist them through actions such as premium waivers or temporary suspension of health insurance cover.
The insurer’s Tweed Heads branch has also reopened. However, the Lismore branch remains severely impacted and will be inoperable for some time.
“My heart goes out to those affected, including our members who are impacted by this
devastating one-in-500-year flood event,” said HCF CEO Sheena Jack. “We know that in times of severe natural disaster, lives can be put on hold and finances impacted, especially for those who have had to evacuate their homes and businesses. That's why we want our members to know we are here to offer support.”
IAG managing director and CEO Nick Hawkins said in a recent statement that the insurance giant's major events team supports affected customers by providing access to temporary accommodation while ensuring their properties are safe.
“Our teams are assessing properties wherever possible and will move into the flood-impacted areas as soon as waters recede,” Hawkins added.
Meanwhile, Suncorp Group (Suncorp) has a team on standby to help flood-impacted customers once the water has receded, and its bank offers a disaster relief package to flood-impacted personal and business customers.