ICA, insurers return to south-east Queensland for third round of consultations

Initiative aims to help customers impacted by Christmas and New Year storms

ICA, insurers return to south-east Queensland for third round of consultations

Catastrophe & Flood

By Roxanne Libatique

The Insurance Council of Australia (ICA) and insurers are continuing their efforts to aid customers affected by the severe storms that hit south-east Queensland during the recent holiday season.

A third series of community consultations is set for Jimboomba, Upper Coomera, and Tamborine from June 18 to 20, following earlier events held in January and March.

The storms, which occurred from Dec. 23-Jan. 3, caused significant damage across the region. Since then, insurers and the ICA have been assisting residents at various recovery centres. Insured damages from these storms have surpassed $1.2 billion, with more than 97,000 claims filed.

Third round of insurance consultations

These consultations are standard procedure after a catastrophe declaration, providing policyholders with an opportunity to better understand the claims process and discuss their individual claims with insurers.

The consultation schedule is as follows:

  • Jimboomba: Tuesday, June 18, 9am to 5pm at Jimboomba Community and District Hall, Johanna Street and Honora Street.
  • Upper Coomera: Wednesday, June 19, 10am to 6pm at The Well Community Centre, 58 Highland Way.
  • Tamborine: Thursday, June 20, 7:30am to 3pm at Vonda Youngman Centre, 2-3 Knoll Road, Tamborine Mountain.

Policyholders are encouraged to schedule appointments in advance via the ICA’s website at http://www.insurancecouncil.com.au/bookings.

“These storms significantly impacted households and businesses across south-east Queensland, and insurers remain committed to supporting those customers who were affected throughout their recovery journey,” said ICA CEO Andrew Hall. “We’re pleased to report that nearly half of all claims have already been finalised, and insurers are working diligently to get the remaining families, businesses, and communities back on their feet.”

ICA supports extreme weather resilience initiatives

Last month, the ICA praised the additional funding in the 2024-25 Budget, aimed at enhancing the country’s disaster preparedness and resilience. The additional funding benefits the National Emergency Management Agency and the Department of Social Services.

The insurance watchdog is also calling for comprehensive climate assurance standards. In a submission to the Auditing and Assurance Standards Board on its consultation paper on assurance over climate and sustainability information, the ICA emphasised the importance of incorporating climate-related financial data into annual reports for regulated entities required to disclose financial information.

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