NSW storm cleanup sees insurers supporting communities

Latest claims count revealed

NSW storm cleanup sees insurers supporting communities

Catastrophe & Flood

By Roxanne Libatique

Following last week’s severe storms in New South Wales, insurance companies and emergency responders are actively assisting affected communities with damage assessments, emergency repairs, and customer support.

IAG’s recovery efforts

In an update, Insurance Australia Group (IAG) – which operates brands such as NRMA Insurance, CGU, WFI, and ROLLiN’ – has deployed claims teams and partner builders to regions hit hardest by the storms.

As of Jan. 21, the company has completed over 860 property assessments and conducted 350 emergency repairs, focusing on securing homes damaged by fallen trees and water intrusion from heavy rainfall.

Luke Gallagher, executive general manager of claims for NRMA Insurance, explained the company’s approach.

“Our 24/7 Major Event Response Team ensures we’re well prepared before severe weather strikes so we can respond as quickly and effectively as possible for our customers,” he said.

To provide direct assistance, NRMA Insurance’s HELP Response Vehicles have been stationed in areas like Thornton and Glen Innes. These mobile units enable customers to file claims, discuss repair timelines, and receive immediate support, including financial assistance and temporary accommodation.

IAG has received 5,122 claims since Jan. 15, with most related to property damage caused by uprooted trees and water leaks. Gallagher encouraged policyholders to contact their insurers promptly using online platforms, mobile apps, phone lines, or in-person services.

Where are HELP Response Vehicles stationed?

HELP Response Vehicles are currently positioned at:

  • Thornton: Pat Hughes Community Hall, Taylor Avenue (weekdays 9am  to 5pm, weekends 10am to 4pm)
  • Glen Innes: Visitor Information Centre, Church Street (10am to 4pm)

Other insurers join recovery efforts

Suncorp, which operates brands like AAMI, GIO, Apia, and Shannons, has also mobilised resources to assist policyholders.

The company’s Mobile Disaster Response Hub has been deployed to Glen Innes and will soon move to other impacted areas, including Maitland and Newcastle.

As of Jan. 20, Suncorp reported over 3,200 claims, predominantly for residential property damage.

Lilly Broodbank, Suncorp’s executive manager for disaster management, described the response hub as a key tool for helping customers face-to-face while providing additional services like device charging and Wi-Fi access.

SES launches damage assessments

As weather conditions have stabilised, the New South Wales State Emergency Service (SES) has begun assessing storm damage in key regions, including the Hunter Valley and Port Stephens.

Assistant commissioner Nicole Hogan highlighted the importance of these evaluations for recovery efforts and future disaster planning.

“While we still have many fallen trees to clean up and power is not yet fully restored, we will commence damage assessments to allow homeowners, residents, local councils, and other government stakeholders to fully understand the impacts of this severe weather,” she said.

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