Many insurance companies are currently facing the challenge of providing seamless customer service amid a remote working environment – a circumstance that has been brought about by the COVID-19 pandemic.
Even though most companies have been operating remotely for some time now, Rod Lester (pictured), managing director for Australia and New Zealand at NICE, a provider of cloud and on-premises enterprise solutions software, says there are still many challenges ahead for the industry to ensure the highest level of service is being delivered to clients.
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