Hollard boosts claims management system

Partnership part of company's aim to reach Australia's iconic brands

Hollard boosts claims management system


By Roxanne Libatique

The Hollard Insurance Company (Hollard) has partnered with Guidewire to improve its claims management system.

It combines digital, core, analytics, and machine learning to deliver the platform as a cloud service.

Boosting claims management system

Hollard has implemented Guidewire’s ClaimCenter on Guidewire Cloud to replace multiple legacy claims processing platforms, and simplify its IT operations.

It has also implemented Guidewire’s cloud data access, ProducerEngage, CustomerEngage, and the Australia goods and services tax for claims capability to gain near real time access to data.

Hollard CEO Paul Fahey said the company had entered an agreement with Guidewire to become the insurance partner of choice for Australia’s iconic brands.

“In order to move forward, we realised we needed to optimise our digital capability and improve scalability, and efficiency. We looked for an elite partner to work with to build our single claims platform, enabling the experiences we want to deliver to our brokers and customers. Guidewire was the solution of choice and is helping us get there quickly,” Fahey said.

Hollard chief transformation officer Jamie Smith added: “Guidewire provides us with a solid foundation that allows us to devote less time to system maintenance and focus on offering our people, brokers, and customers a much better user experience to retain and grow our business.”


Hollard chief operating officer Paige Vincent said the company saw a significant reduction in the time to lodge a claim within the first four weeks of Release 2’s implementation to the company’s direct partners.

“This is a phenomenal result on a new system, with the teams still learning the full capabilities of ClaimCenter,” Vincent said. “We have seen the continued benefits in our broker book, with customer experience improving significantly over the last 12 months since launching our first release. Our teams are excited about the ongoing opportunities that come with using an elite claims platform like ClaimCenter on Guidewire Cloud to support our brokers and customers when they need us most.”

Hollard was recently named the best workplace for fathers at the 2023 Australian Father of the Year Awards.

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