Gold winner: Vero (3.47)
Silver winner: CGU (3.38)
Bronze winner: Berkley Insurance Australia (3.28)

Industry average: 2.90

Insurers seem to have made strides in broker training and development over the past year; the industry average score rose to 2.90 from last year’s 2.41. But that’s still the second lowest average score in this year’s survey and a bit short of the ‘satisfactory’ mark, making it clear that insurers still have room for improvement in this area.

There was plenty of movement on the podium in this category: Vero rose from silver to gold and improved its score from 2.96 to 3.47. Also moving up a spot was CGU, which climbed from bronze to silver with an equally impressive score increase from 2.91 to 3.38. Berkley Insurance Australia rounded out the medal winners, claiming the bronze and pushing last year’s gold medallist, Allianz, into fourth place.