National claims manager
For the past nine years, Angela Stevens has served as national claims manager at GT Insurance, overseeing the company’s claims management in 10 branches across Australia and leading GT Insurance to win three awards for its claims service in the past two years. Drawing on 26 years of industry experience, Stevens manages customer and intermediary needs through continual review and improvement of claims processing, while also developing, reviewing and training branch claims personnel across the country. Thanks to her vast experience, Stevens was able to act quickly to support GT Insurance’s customers when the pandemic struck.
“We are delivering on our core values, and our fair principle has also given our customers the safety and reassurance that we are meeting their needs,” she says. “We are also taking the time to talk to our customers and reassuring them that we are there for them in these di fficult times.”
While 2020 has presented plenty of unique challenges for insurance leaders, Stevens still has her own goals for the year outside of leading her team through the pandemic. “A big career goal is finishing my Advanced Diploma of Leadership and Management course through the ACCM and increasing my professional knowledge and training through work processes and relationships,” she says.
