Chief people and operations officer
As NTI’s chief people and operations officer, Kerrie Challenor’s day-to-day responsibilities include leading the people and capability team and delivering service excellence in the company’s claims and underwriting operations. During her 40-year career in insurance, Challenor has specialised in HR, risk and compliance, corporate strategy, and transformation. She has a passion for leading people through change, growing engagement, and achieving strategic and commercial outcomes – even during a pandemic.
“Naturally, COVID-19 has presented its challenges, but with challenge comes opportunity,” Challenor says. “Through unprecedented conditions, NTI has continued to go above and beyond for customers experiencing hardship, all the while retaining its people and even increasing their engagement score from last year to an all-time high of 93%.”
Challenor’s commitment to professional development and the insurance industry extends beyond her role at NTI. She’s a fellow and honorary life member of ANZIIF, having held positions on the national board and academic and women’s councils. As a voice for professional women, particularly in financial services, she hopes to encourage greater diversity and inclusion.“There is richness in diversity,” she says. “Diverse organisations are robust, innovative organisations, and that’s where the magic happens. It comes from people.”
