Formerly head of commercial insurance for Zurich’s Australia and New Zealand operations, Giles Crowley embraced an additional challenge at the close of 2018, taking on the newly created role of chief distribution and deal management officer for the region’s general insurance business. The appointment is key for Zurich, as the company has committed to shaking up its leadership structure and strategy to enhance its core focus on the commercial intermediated insurance market.
The change is the latest push from the insurer to improve broker partnerships; Zurich also simplified its Z.stream trading platform earlier in the year. “This change aligns to our ambition to be strongly customer-focused,” Crowley said at the time. “It’s also about making ourselves easy to work with, and feedback from brokers says they want clarity about how to best access Zurich’s range of propositions.”
Brokers will undoubtedly be eager to see what changes Crowley will bring in 2019 and beyond as he settles into his new role.
