National leader of care solutions
Marsh
As Marsh’s national leader of care solutions, Lyle Steffensen is a prominent figure in a space that’s facing a period of significant scrutiny, with the aged care royal commission expected to deliver its final report in April. Steffensen often leads informative sessions for the industry on dignity of risk – an area that she feels needs additional focus if Australia wants to improve the standards and quality currently found in the aged care sector.
“As the leaders, we need to come up with something different,” Steffensen told IB last year. “That’s what these royal commissions are asking for – they’re asking for something which is actually a higher level of community expectations and what we’re delivering, and that is the problem.”
