The art of building trust
What do you get if you think like an insurer, deliver like a builder and put yourself in the shoes of the insured? The best possible outcome for a property claimant, say Construct Services’ Darren Trott and Aeron Rowe
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Construct Services reveals ambitious plan to double in size
National manager shares just how he plans to do it
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Will new regs threaten insurance innovation?
Strata Community Australia has called for new privacy regulations around the use of drones, but one industry expert says strict guidelines are already in place
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IB 3.05
Top 10 Brokerages 2014
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IB 3.03
Brokers on Insurers 2014
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Trusting insurer sheds light on delegating authority to brokers
Trusting brokers to handle claims may seem like a major hurdle for some insurers but one company, that has been using the process for years, explains that it benefits all parties concerned.
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Insurers must trust brokers to handle small claims settlement
In the latest Insurance Business TV interview, Claims Central boss Darren Trott challenges insurers to trust brokers to handle low value claims.
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Opinion: Another one bites the dust
Digital disruption is changing the world around us – but has the insurance industry really grasped the extent of the impact? Insurance Business commentator Darren Trott gives his views.
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Five essential tips to help your clients cope with catastrophe
What should you do if your clients are caught in a natural disaster? Darren Trott explains how to turn a bereft client into a lifelong friend.
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Can brokers justify the commissions they earn?
The outrage over one insurer cutting commissions has echoed around the insurance industry – but are brokers being overpaid?