The company unveiled its first hub in MTF's MT Eden store in Auckland, followed by the inauguration of a second hub on Feb. 23 in the MTF store located in Hornby, Christchurch.
Paula ter Brake, executive general manager for consumer brands at AMI, highlighted the initiative as part of a broader strategy to enhance community engagement across Aotearoa through the establishment of AMI Insurance hubs at MTF locations nationwide.
“We are pleased to announce the opening of two AMI Insurance hubs. Through our partnership with MTF, we are excited to be able to connect on the ground, in our communities, with customers across Aotearoa,” she said. “This is the start of an ambitious plan to bring more AMI Insurance hubs to life through MTF locations across New Zealand.”
The collaboration between AMI and MTF, which began in November 2022, aims to extend services to more New Zealanders by combining financial and insurance solutions in convenient, local settings.
MTF CEO Chris Lamers (pictured) emphasised the synergy of the partnership, pointing to MTF's extensive network of 53 locally owned branches as a foundation for expanding community support.
“At the core of MTF Finance are our 53 locally owned and operated branches, and we're committed to expanding our network to help more communities. By partnering with AMI, we can help more New Zealanders with not just finance, but also their insurance needs, giving customers convenient local access to trusted expertise and liability,” he said.
The AMI hubs are designed to offer a personalised service experience, providing walk-in customers with direct access to insurance consultants. These consultants are equipped to guide customers through the insurance selection process, demonstrate efficient management tools like the AMI online portal and mobile app, and facilitate connections with specialized AMI team members for claims and other inquiries.
The move is part of AMI's effort to optimise customer interactions and improve accessibility to insurance services.
