Community meeting assists customers following February storm

Community meeting assists customers following February storm | Insurance Business

Community meeting assists customers following February storm

The team from the Earthquake Commission (EQC) met with West Coast residents at a series of information sessions to discuss what support EQC can provide following the recent storm in the area.

The sessions, organised by the West Coast Regional Council, were held in Westport, Hokitika and Franz Josef from Feb 08-10. Representatives from private insurance organisations and other agencies were also present at the information centre.

“Many people across the West Coast may not have lodged an EQC claim before and be unaware what they may be entitled to,” EQC spokesperson Renée Walker said. “The sessions are an opportunity for EQC’s team to explain the claim process and what support is available and people can ask questions and be provided with information specific to their own needs.”

“Some customers may not have all the information as to the damage to their property, but they should still lodge a claim with EQC and we will work with them through the process,” Walker added.

According to EQC, there have been 49 claims lodged for the South Island so far following the February storm. EQC is encouraging anyone whose property has suffered damage to lodge a claim.

Walker said it was important that local communities understand how they are covered by EQC in a natural disaster. EQC is working with the regional and district councils to provide information on how it can help the affected communities. 

EQC said there is still time to lodge claims within three months of the damage occurring and the priority after any event is for local residents to look after themselves, their families, and friends and take stock of what’s happened to their properties. Claims can be lodged online, via email on, or by calling 0800 DAMAGE (0800 326 243).

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