Meg Hurley, general manager of marketing and insights at the Australian and New Zealand Institute of Insurance and Finance, talks about investing in people, coming from a political family, and dinner with one of world's most famous talkshow hosts.
How would you sum up insurance brokers in three words?
Successful, professional and undervalued.
How would you change the industry?
Our industry does wonderful work that is absolutely crucial to the progress and well-being of the community but we need to be more proactive, constructive and bold in promoting the great things we do.
Best advice you’ve ever been given?
Love what you do, that way it never seems like work.
What’s the most important thing a broker can do to develop their business?
Invest in their people and think and act differently to their competitors.
If you were Prime Minister for one day, what would you do?
I come from a political family so I have more than my fair share of political opinions, but if I had just one day, marriage equality would be top of my agenda.
What’s the biggest challenge facing the industry today?
Attracting, training and keeping great people within the industry.
What has been the highlight of your career?
I have been given so many wonderful opportunities throughout my 23 years it’s difficult to pinpoint just one highlight. The common theme across them is being able to think differently, deliver value to customers, engage staff and watch the massive improvements in results.
What’s your favoured style of coffee?
Latte from my favourite café, LB2
NRL, AFL, soccer or other?
If you could invite three people to dinner, dead or alive, and excluding family and friends, who would they be and why?
Maggie Thatcher, Peter Costello and Oprah Winfrey because of their pragmatic approaches and the legacies they have left, but, most importantly, we wouldn’t be short on conversation.