has responded to criticism of the way it has handled the merger with Lumley
and a growing exodus of staff including its CEO John Lyon
who resigned last week.
On Monday Insurance Business
reported that many New Zealand staff had already jumped ship to companies such as Crombie Lockwood
, Aon and Delta
In Australia, staff were worried about the Lumley
brand and had responded negatively to a message sent round on 1 July 2014 – the day after the merger was completed – saying ‘Welcome to IAG
, your new owner’.
NZ has defended the way they have managed the transition of the business saying it has been open from the beginning and has always stressed its desire to retain the talent at Lumley
Spokesperson Denise Bailey said in a statement: “IAG
has, from day one, openly shared the principles that are guiding our approach to the transition and transformation of our intermediated business in New Zealand with Lumley
and the other IAG
“We have reassured them that we will leverage the capabilities and strengths from both organisations; be fair, inclusive and equitable in our treatment of people; and operate in a transparent way.
“One of the benefits of the acquisition is the experience and capability of Lumley
Bailey said it was too early to comment on redundancy after speculation that more would have left were it not for the fact they would have healthy redundancy packages to hang on for.
Meanwhile, former colleagues and industry associates of John Lyon
have expressed their respect and appreciation for the ‘dynamic leader’ whose departure has been described as ‘a big loss’ for Lumley
One commenter, named just as Rob, wished him good luck saying: “Shame he’s gone, a good operator. Will be interesting to see where he ends up.”
Lyon, who will officially leave the company on 1 August 2014, has not confirmed what his plans are next.
Alistair Smith, Lumley
’s chief operating officer, will be acting executive general manager Lumley
until the final intermediated operating model and organisational structure of IAG
’s intermediated business in New Zealand is agreed, Bailey confirmed.