Zurich New Zealand made a number of adjustments to its business over 2019, and regional manager Brett Wainhouse (pictured) says these have really started to pay off – especially when it comes to keeping decisions close to customers, and working with its broker partners.
Zurich has amended its structure to include more autonomy for its regional managers, and also simplified its New Zealand businesses by reshaping its portfolio. Wainhouse says he is very proud of what the business has achieved over the last year, and says 2020 will be focused on the next stage of its game plan.
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