nib New Zealand has announced a 3.8% increase in its underlying operating profit (UOP) at $27.4 million for the year ending June 30, 2018. Its premium revenue grew by 1.9% to $214.9 million.

nib New Zealand CEO Rob Hennin said the results reflect efforts to enhance member experience, service and product innovation.

“One of our key performance metrics is our member Net Promoter Score, which almost doubled during the year highlighting the significant progress we’ve made to put the member at the heart of everything we do,” he said. “Our member-first approach is also a driving force behind our growth, with net policyholder growth during the year of 2.8%.”

Meanwhile, nib group saw a 20.2% increase in its UOP to AU$184.81 million and an 11.1% jump in net profit after tax (NPAT) to AU$133.5 million.

nib New Zealand chairman Tony Ryall noted: “We believe there’s plenty of opportunity to replicate this strategy in the New Zealand market through a combination of organic growth, strategic acquisitions as well as industry rationalisation.”