Tower names chief claims officer and chief risk officer

Tower names chief claims officer and chief risk officer | Insurance Business New Zealand

Tower names chief claims officer and chief risk officer

Tower has announced a duo of appointments to its C-suite – Steve Wilson as chief claims officer and Paula ter Brake as chief risk officer.

Wilson will assume his new role in January, after more than five years at QBE Insurance, where he held the role of regional head of claims for Asia. This included responsibility for the markets of Hong Kong, Singapore, Malaysia, Vietnam, Macau, Indonesia, the Philippines and the Pacific Islands.

Prior to that, Wilson spent 17 years at IAG in Australia and Asia, holding an assortment of roles.

“Steve brings a wealth of experience in large operations, claims, international markets, loss adjusting, supplier management, agencies, digital transformation, change management and customer experience adoption across insurance,” said Blair Turnbull, CEO of Tower. “As we use the insights from Tower’s data to make our customers’ lives even easier, to digitise further and to understand our customers’ needs better, having Steve’s digital transformation experience on the team will be invaluable.”

In addition to her current role as managing director of the Pacific, ter Brake has been appointed chief risk officer, handling the insurer’s risk, compliance, conduct and legal functions. She will continue to manage Tower’s operations in eight Pacific markets: Vanuatu, Fiji, Solomon Islands, Cook Islands, Papua New Guinea, Samoa, Tonga and American Samoa. ter Brake joined Tower around 2.5 years ago from FlexiGroup New Zealand.

“Paula’s extensive executive experience in financial services with significant regulatory, strategy, distribution and risk expertise, made her the perfect candidate to take up the role of chief risk officer,” Turnbull said. “Paula is already known across the business as someone who tackles everything with tremendous energy and focus, and I am looking forward to her continuing to promote a positive and proactive risk awareness culture at Tower.”