Travel insurer pledges continued support for beleaguered airline

by Annette Whitfield 25 Jul 2014

Travel insurer pledges continued support for beleaguered airline

Cover-More travel insurance has issued a statement to express its position regarding its insurance cover in relation to the MH17 attack.

The company says there has been confusion in some media reports about their policies, which are underwritten by Great Lakes Reinsurance UK plc trading as Great Lakes New Zealand, a wholly owned subsidiary of the Munich Re Group.

“Like everyone, Cover-More is shocked by the recent tragedy and we offer our deepest sympathies to all who are affected.

“Cover-More wishes to state our position very plainly and clearly,” said the statement.

“Under Cover-More travel insurance policies there is provision for accidental death, overseas funeral or repatriation costs, luggage and travel documents and additional expenses.

“This is the coverage position that we communicated to all our partners and via our website on Friday 18 July 2014. We encourage family members of MH17 passengers to contact us directly on +61 2 8907 5619.”
The statement goes on to praise the manner in which Malaysia Airlines has conducted itself.

“We believe that Malaysia Airlines continues to distinguish itself by the dignified and compassionate approach they are taking with customers and prospective customers,” it said.

Cover-More pointed out how Malaysia Airlines (MH) informed the travel market of their plans to waive all fees for changes to travel from 17 July 2014 until further notice to any MH destinations.

The waiver is applicable for transactions only until today, Friday 25 July 2014.

“To be absolutely clear about Cover-More’s position with Malaysia Airlines, there is no change to our travel insurance policy coverage or benefits for anyone wishing to fly with Malaysia Airlines.

“Malaysia Airlines is a valued partner of Cover-More and we will continue to support them in any way we can.”