As the shortage of aviation fuel causes disruptions to major flights, brokers will need to inform customers what costs their insurance policy covers.
Travellers caught up in the situation are advised to contact their travel insurer for assistance to avoid any incurred out-of-pocket expenses, according to Insurance Council of New Zealand chief executive
Tim Grafton.
“We can’t stress enough that travellers need to purchase their travel insurance when they book and pay for their tickets and not just before they are about to travel if they want to enjoy the benefit of cancellation cover,” Grafton said.
According to Grafton, booking a trip and purchasing insurance after events like a fuel shortage have been publicised, will not cover the cost of disruption. However, if clients face extra costs or lose out on something they pre-booked, their travel insurer may pay those extra costs, he said.
“Travel providers may be able to rebook your arrangements without extra costs. If you do suffer extra costs, make sure you keep receipts,” Grafton said.
Author: Krizzel Canlas
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