Council of Financial Regulators reveals work priorities for 2020
Climate change, residential property insurance, and FinTech are on its agenda
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Why complaints are 'gold dust' for insurers
It's time to turn mistakes into a learning opportunity
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FMA apologises for privacy breach affecting complaints documents
Chief executive reassures the public that any information provided to them is held confidentially
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Financial services in New Zealand is "at a crossroads" – and it’s only the beginning
Regulator says that trust is low, and there are more revelations yet to be had
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Govt to make all target-based sales incentives illegal
“The days of the trips to Rome are gone,” says Minister Faafoi
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Geoff Bascand says RBNZ needs more resources rather than more power
It follows disappointment with life insurers’ response to their conduct and culture review
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Report suggests review of policy for continuous disclosure breaches
It says liability may be “much stricter than many other prominent listed markets”
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FMA seeks greater power to 'poke around' inside banks and insurers
It follows regulators’ disappointment in life insurers
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FMA, RBNZ “disappointed but not surprised” by insurer responses
The regulators say life insurers have demonstrated a “weak appetite for change”
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FMA believes new laws are needed to protect customers
It says banks and insurers should not be left alone to do what’s best for customers