Max Mallen
Liberty Mutual Reinsurance

It sounds so simple: listening to our clients’ needs,” says Max Mallen of his approach. “It’s important that the relationship is viewed as a long-term partnership, based on effective, open and honest communication. We live by the phrase ‘for mutual advantage’ at Liberty Mutual Reinsurance, and that’s what we strive for.”

Mallen joined Liberty Mutual Reinsurance in 2013 and was appointed to his current position as senior underwriter for casualty in 2019. As part of his role, he participates in multiple internal strategic initiatives, spearheading broker strategy for LM Re’s London & Rest of World region and leading the global rollout of a new customer relationship management system. He also sits on LM Re’s Strategic Delivery Board and Liberty Specialty Markets’ Underwriting Innovation Group.

In 2019, Mallen was one of 40 underwriters across Liberty Mutual’s Global Risk Solutions division to participate in an Elite Underwriting Hackathon, presenting innovative solutions that were subsequently implemented by the senior leadership team.

“It’s vitally important we continue to embrace new digital technologies,” he says of the industry as a whole. “Insurtech innovation will no doubt be key in helping the (re)insurance industry deal with new emerging risks.”

To anyone entering the industry, Mallen has some advice: “Don’t be afraid to challenge the status quo – no challenge, no change. It’s important that the industry continues to evolve, so a fresh perspective is always valuable.”