Industry bodies tell peers regulation is working but outsourcing oversight and consumer understanding need improvement
Bryony Garlick Jun 25, 2026
Group risk sector hits record £2.69 billion payout as cancer drives claims across all product lines
One firm thinks it has an answer to an industry-wide loss adjuster shortage
The gap between what treatment costs and what policies pay is widening fast
Rather than targeting an insurer directly, the two men exploited a short-term claims finance provider
From deepfaked accident scenes to fake policies sold on TikTok, Aviva's record fraud figures lay bare an industry under siege
Carpenters Group’s Donna Richards and Simon Smith on closing the gap between insurance and human claims handling
New claims charter spells out service commitments on response times, ownership and communication
Communication, clarity and collaboration underpin outcomes as global claims grow more complex
Coverdrone's Phil Heath and Richard Webb discuss the growth of drone insurance and what it reveals about insuring emerging technologies.
Unlock the power of automation to transform the hire car process into a smooth, effortless journey
How can insurance welcome - and retain - a new generation of talent?
