Claims

Adviser capacity strains as wealth insurance demand grows, Utmost finds

Adviser capacity strains as wealth insurance demand grows, Utmost finds

Two closing tax deadlines are driving HNW clients toward insurance-based wealth structures, and adviser capacity is struggling to keep pace

Josh Recamara Aug 05, 2026
Benign US weather drags on Crawford even as overseas margins jump

Benign US weather drags on Crawford even as overseas margins jump

Crawford's international margin hit 7.9% in Q2, but its US business is still feeling the claims drought

LMA and IUA act on claims talent shortage with new capability framework

LMA and IUA act on claims talent shortage with new capability framework

Thirty-seven professionals from 25 firms co-created the resource as experienced claims staff continue to exit the market

AI's claims payoff: speed, not headcount cuts

AI's claims payoff: speed, not headcount cuts

Paul Lofkin says the real value of automation lies in earlier insight and better decisions, not simply removing people from the process

Good claims handling has become a competitive advantage

Good claims handling has become a competitive advantage

As claims grow more complex and more consequential, the profession needs to rethink what good claims management looks like

Brokers rank claims handling above price when placing fleet business – DCL

Brokers rank claims handling above price when placing fleet business – DCL

Two-thirds of brokers prioritise claims handling and risk management support over policy wording and digital trading tools

Motor cover drives complaints rise despite broader FOS improvement

Motor cover drives complaints rise despite broader FOS improvement

New FOS data shows motor insurance complaints up in Q1 2026 while most other lines saw declines

Aviva targets commercial motor claims speed as repair costs push sector toward loss

Aviva targets commercial motor claims speed as repair costs push sector toward loss

Brokers rank faster settlement above faster quotes - and the cost data shows why

Claims are becoming insurance's most valuable source of risk intelligence

Claims are becoming insurance's most valuable source of risk intelligence

Claims data is revealing patterns that risk registers often miss. Two experts explain why that matters

IB TALK

How commercial property risks are changing in the UK

AXA's Matt Briggs discusses the emerging risks reshaping commercial property insurance, from lithium-ion batteries and net zero retrofits to climate change and what underwriters look for in a well-managed risk

Has construction insurance moved from paying claims to preventing them?

Prevention, collaboration and changing expectations are reshaping construction insurance. AXA's Andrew Hogg shares where the market is heading

Inside the rise of drone insurance

Coverdrone's Phil Heath and Richard Webb discuss the growth of drone insurance and what it reveals about insuring emerging technologies.

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