Cunningham Lindsey launches new validation service

The service, which has full coverage across the UK, settles more than 90% of claims during the first visit

Cunningham Lindsey launches new validation service

Insurance News

By Lucy Hook

Global claims management provider Cunningham Lindsey has launched a new validation service for lower value domestic and commercial buildings claims in the UK, which it says settles more than 90% of claims during the first visit.

Invisio, a new and independent service, offers a fast appointment booking system – claims handlers can book an appointment while on the first notification call, and book a customer visit for the same day or within a maximum of 48 hours.

The service, which has 100% coverage across the UK, aims to provide a quick settlement and a clear decision for those customers with smaller buildings claims.

Customers are offered a cash settlement on the spot, and can choose their own repairer, the insurer’s preferred contractor, or a provider recommended via Cunningham Lindsey’s contractor network, Oriel.

Invisio is delivered by a national network of more than 70 Building Claims Inspectors (BCIs), who are construction industry specialists with hands-on experience in organising and costing out repairs to commercial and domestic buildings.

The BCIs are equipped with the necessary tools to carry out thorough site inspections, such as ladder access to gutter height and camera mast technology.

They are also supported by line-by-line scoping software, using competitive rates which are weighted to allow for local pricing and set in conjunction with quantity surveyors.

Mark Henderson, director of projects and risk & compliance, said: “Invisio has been developed to provide the best-in-class alternative to current providers in this niche sector of the market. Our smart technology makes the customer journey quick, simple and hassle-free – from the self-service appointment system, to our smartphone app and video technology.”

He added: “It’s a standalone validation service, but we can also seamlessly migrate any claim that’s more complex than first thought into the fully project-managed loss adjusting side of our business. This really makes us stand out from our competitors.”

Invisio’s BCIs are supported by desk-based technical teams in Cunningham Lindsey’s Glasgow claims centre – the company, which operates in over 60 countries, has 1,600 staff in the UK across 19 offices.

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