Davies strengthens major & complex loss division

Key hire returns after a three-year stint at AA Insurance

Davies strengthens major & complex loss division

Insurance News

By Mika Pangilinan

Davies, a specialist professional services and technology business catering to insurance and highly regulated markets, has appointed Martin Langhorst (pictured) as major loss director in a bid to boost its UK major & complex loss division.

Langhorst has over two decades of experience in the insurance sector, which includes his previous engagement at Davies as head of operations for Davies Repair Network. He is returning to Davies after a three-year tenure at AA Insurance, where he was head of property claims.

As major loss director, Langhorst will oversee the management of complex claims, including high net worth, subsidence, and escape of oil claims within the UK. He will be leading Davies’ team of complex property loss adjusters, ensuring that the firm’s service standards remain uncompromised for all clients.

Langhorst will be based in the UK, reporting directly to Graeme Bell, head of major & complex loss at Davies UK & Ireland.

“As we continue to see increased incidents of flooding and extreme heat caused by climate change in the UK, we believe it has never been more important to strengthen our major and complex loss team,” said Bell. “Martin’s experience of handling some of the largest and most complex property claims caused by weather related incidents will be incredibly beneficial to our insurer clients. In particular his expertise in handling escape of water and subsidence claims will be a huge asset to our teams.”

“I am thrilled to be returning to Davies, where I know I will be working on interesting and diverse cases for the biggest insurer clients in the industry,” added Langhorst. “The firm’s culture and work-life balance notably attract the top young talent of the industry, so I am looking forward to shaping my team to be on the frontline of some of the most complex and varied claims cases, providing an excellent service for clients and their customers.”

Davies’ claims and legal solutions in the UK & Ireland comprise a team of over 3,000 individuals, offering comprehensive end-to-end claims capabilities that include TPA adjusting, legal services, supply chain management, technology, and ancillary services.

The firm has continuously invested personnel, technology, and research and development to respond to the evolving risks facing the insurance industry. Last month, it announced a partnership with customer experience (CX) transformation specialist Sabio to improve its contact centre and CX infrastructure.

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