Global loss adjuster McLarens has given its UK & Ireland leadership team a boost with the arrival of its first client services head. Assuming the freshly created role is Sandra McDonald, who joins from the Chartered Insurance Institute where she served as development manager.
Bringing industry-wide experience in customer service, training, and education, McDonald will support all client-facing activity as part of the further development of McLarens’ customer value proposition. An Escada Systems alumnus, the new head of client services also lists technology sector know-how among her credentials.
“Our client proposition is focussed on offering quality loss adjusting services, blending exceptional technical skills with exemplary customer service,” commented McLarens executive director David Walker. “Sandra’s expertise will be massively beneficial as we strive for excellence in both respects.
“Her knowledge of the industry and the unique insight she brings will be core not only to our values but to our strategic aims. She’ll be a huge asset to the leadership team and we’re delighted to have her on board.”
