Insurance software giant SSP is reportedly meeting with brokers today, October 10, to discuss the outcome of its recent service outage.
 
The software provider’s senior leaders will talk about the measures that the company has adopted to avoid similar outages in the future, an SSP spokesperson told Computer Weekly.
 
“While we have been in direct contact with the affected customers over recent weeks, we hope the meeting will help to further address some of the concerns that have been raised following the recent problems at our datacentre in Solihull and resulting service outage,” the publication quoted the spokesperson as saying.
 
“Members of our senior leadership team will be attending to outline what we have learned from the issues experienced and the measures we have put in place to prevent them arising in future,” the spokesperson added.
 
According to the Computer Weekly report, the British Insurance Brokers’ Association will oversee the face-to-face showdown between SSP officials and brokers.
 
A power outage knocked off the SSP’s datacentre in Solihull on August 26 and left brokers struggling to trade for several weeks. The company said around one-third of its broker customer base was affected by the incident.
 
On September 12, SSP claimed that 90% of its affected customers were online again or waiting for final testing. The company also announced that it would provide a rebate of service fees.
 
 
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