Swiss Re Corporate Solutions unveils new head of customer experience | Insurance Business UK
Swiss Re Corporate Solutions (SRCS) has announced the appointment of Loredana Mazzoleni Neglén (pictured) as head of customer experience and global sales steering, effective February 01. In the newly created role, Mazzoleni Neglén will be responsible for supporting SRCS in better understanding customer needs and delivering a better customer experience. She will report to CEO Andreas Berger.
Mazzoleni Neglén will lead a newly created customer experience team, which will be tasked with improving customer service across all points of the value chain from quote generation and policy issuance to claims payment. She will also oversee SRCS’s Innovative Risk Solutions team, which will be integrated into the customer experience organisation.
Mazzoleni Neglén has more than 25 years of industry experience. She joined Swiss Re in 2000, and has held positions in structured and project finance, sales, business development, and underwriting, including serving as head of specialties underwriting for Europe, the Middle East and Africa and head of specialties underwriting for Asia-Pacific. Currently, she serves as head of customer and distribution for Europe, the Middle East and Africa.
“At Swiss Re Corporate Solutions, we are committed to putting the customer first,” Berger said. “The new role of head customer experience and global sales steering brings us closer to our goal of providing differentiated service by ensuring our entire organisation is focused on our customers. Loredana is the ideal person for this role. She’s incredibly passionate about the customer experience and building strong customer relationships.”