Swiss Re Corporate Solutions (SRCS) has announced the appointment of Loredana Mazzoleni Neglén (pictured) as head of customer experience and global sales steering, effective February 01. In the newly created role, Mazzoleni Neglén will be responsible for supporting SRCS in better understanding customer needs and delivering a better customer experience. She will report to CEO Andreas Berger.
Mazzoleni Neglén will lead a newly created customer experience team, which will be tasked with improving customer service across all points of the value chain from quote generation and policy issuance to claims payment. She will also oversee SRCS’s Innovative Risk Solutions team, which will be integrated into the customer experience organisation.
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