It has emerged that Lloyd’s, as a corporation, is able to track when its employees are emailing and when they’re not. The tracking applies to people employed by Lloyd’s and not to the underwriters and brokers trading within the iconic insurance marketplace in London.
“We’re using it as evidential data,” a report by The Telegraph quoted Lloyd’s chief executive John Neal as saying. “We know when people are here, when they’re not here. We know when people log on, when they log off. We know when people are doing emails, when they’re not doing emails.”
The monitoring is carried out via Lloyd’s employees’ swipe cards. It’s unclear whether they are aware of the extent of the tracking capabilities.
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According to the report, the ongoing monitoring at Lloyd’s comes at a time of increased ‘TwaTs’ – workers who, under a hybrid set-up, only use the physical office on Tuesday, Wednesday, and Thursdays.
Lifting the lid on the tracking, a spokesperson for Lloyd’s stated: “Like any employer with a physical office space, we collect pass entry and exit data to ensure building security.
“We retain our position of Lloyd’s Corporation staff working with their line managers to ensure they are performing their work duties both flexibly and in the office.”
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It was noted that even prior to the 2020 pandemic, Friday office attendance was already generally lower.
Neal, meanwhile, offered assurances that the monitoring won’t be the basis of disciplinary actions.
“We’re using the data constructively and thoughtfully,” he was cited by The Telegraph as saying. “We’re not using it from a discipline point of view.”
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