Policy Expert celebrates milestone

“We see huge opportunities to keep challenging the status quo”

Policy Expert celebrates milestone


By Terry Gangcuangco

Eight years of sustained annual growth has brought digital insurer Policy Expert to an important milestone – crossing the 500,000 mark in terms of live home insurance policies in the UK. 

Policy Expert, which sold its first policy in May 2011 after coming to life in the previous year, not only uses proprietary technology and data insights but also maintains full control of the end-to-end insurance process in-house. This spans product, sales, renewals, service, and claims.

“We have a unique position in the industry – our business model was born digital and is driven by technological innovation that now operates on a scale to rival incumbents,” stated Policy Expert co-founder and chief operating officer Adam Powell.

With its workforce of more than 350 people, Policy Expert can be reached via phone, email, SMS, WhatsApp, online help, as well as instant chatbots. The digital player describes itself as among the UK’s top 20 home insurers.

“Looking ahead, we see huge opportunities to keep challenging the status quo by combining tech with a ‘customer-first’ mindset,” said Powell. “We will continue to develop insurtech solutions that remove friction for our customers and seize new opportunities to improve the insurance experience.”

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