The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan to provide for early communication and a more streamlined, expedited process for the resolution of complaints for those impacted by the catastrophic fires in Rappville and Long Gully Road in NSW.
AFCA advised consumers and small businesses affected by the fires to seek assistance with the claims process by contacting their insurance company or the Insurance Council of Australia’s disaster hotline.
For those who have raised a complaint with their insurer, but have been unable to have their matter resolved, they may come to AFCA for assistance by registering their complaint through the EDR body’s online complaint form or by calling the body.
Impacted people who encountered difficulties relating to a financial hardship application, from lost credit cards and problems accessing cash through to being unable to make loan repayments, are also encouraged to file a complaint with AFCA.
For more information about AFCA’s dispute-resolution process, customers may visit the AFCA website.