Bupa has reached out to flood-impacted customers in Townsville by offering three months health-insurance premium relief, plus access to no-out-of-pocket dental check-ups and cleans.

The ex-gratia offer is open to all existing Bupa customers who held their policy at Feb. 1 and who have received the Far North Queensland Floods Australian Government Disaster Recovery Payment.

Customers will be provided premium relief based on their level of cover as of Feb. 1 and must have extras cover that includes general dental to receive the dental offer.

“These are catastrophic floods and the people of Townsville and surrounds should have one less thing to worry about,” said Dwayne Crombie, managing director of Bupa health insurance. “We’ll provide eligible customers with three-months premium relief and no out-of-pocket dental check-ups and cleans at Bupa Dental Townsville and North Queensland Family Dental until June 1. “We also recognise the mental toll that an event like these floods can take on people, and our Bupa Telehealth team is available to help customers navigate the system to access mental-health support if required.

Eligible customers have until June 1 to lodge their application. To apply for the waiver, they can contact Bupa on 134 135 or visit a Bupa retail outlet. The Bupa Townsville store at Stockland Townsville Shopping Centre is open usual hours for business.