A personal-injury insurance specialist has just made navigating the often-complex world of workers' compensation insurance easier with the launch of new interactive and personalised videos. 

EML's new videos are personalised for each business, include a step-by-step insurance-renewal process, and are designed to help employers understand the information in the premium notice sent to them July each year, as well as easily renew their WorkCover insurance.

“We know that some people, particularly those in small to medium businesses, can find it difficult to understand WorkCover insurance,” said Helena Swindells, EML’s customer experience manager for Victoria. “They need help knowing how their premium is calculated, what they need to pay and by when, and their payment options so they can take advantage of the discount available. So we’ve created a video to help our small to medium customers. We’re sending around 10,000 employers their own interactive video, and they can choose what topics they want to watch, whenever it suits them. It’s also personalised, with information specific to their insurance policy.”

Swindells said presenting WorkCover insurance information in video format is an Australian first.

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