HBF undergoes digital transformation with new partner

HBF undergoes digital transformation with new partner | Insurance Business

HBF undergoes digital transformation with new partner

A WA-based health insurer is seeking to improve the experience it offers members, employees, and providers with the help of a new partner.

HBF, Australia’s fourth largest health insurer, has chosen Oracle Health Insurance (OHI) to serve as the core platform across its health insurance products, allowing HBF to improve operational efficiency, and adapt to changing market demands and member needs.

“As the provider of our core health insurance system, Oracle will be a crucially important partner for HBF, enabling us to develop and launch products more quickly in response to our members’ needs,” Prasad Arav, head of transformation at HBF Health, said in a ChannelLife report.

Oracle offers a core administrative processing solution that enables health insurers to optimise administrative costs, increase operational efficiency, streamline claims processing, improve billing accuracy, and improve member experience, whether on-premise or in a secure Oracle Cloud, the report said.