One of the most notable disruptions for the insurance industry amid the coronavirus pandemic has been the rapid transition to a remote workforce, forcing employees to rely on their own IT systems to support their clients and process claims.
This change has raised concerns about security. Should firewalls be considered, and should employees be able to access the files they need from home? Martin Sarjeant (pictured), SVP product management of insurance at Fidelity National Information Services (FIS), says firms must prioritise business-critical systems during this time and then look to build a pandemic-proof insurance company for the future.
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