Insurance Council of Australia (ICA) CEO Rob Whelan will step down from his role after more than a decade of “unwavering commitment and leadership of the insurance industry,” ICA President Gary Dransfield has announced.
Dransfield said Whelan led the peak industry body in “a term that included some of the most challenging and industry defining periods, such as several devastating natural disasters and the financial services royal commission.”
Whelan “has advised me that now is the right time for him to move on to the next phase of his career and pursue new opportunities and responsibilities,” Dransfield said. “Rob’s leadership has been pivotal for our industry as we’ve navigated through a constantly evolving regulatory and political environment. His legacy will include our new Code of Practice, which is more customer-centric than ever before. Our new code will play a significant role in encouraging and guiding the general insurance industry to continuously improve customer service and consumer outcomes.”
Dransfield said the outgoing ICA CEO’s achievements will provide a strong foundation for the body’s next chief executive “to continue to help our industry to better meet community expectations.”
Whelan will continue to serve as CEO, as the ICA board searches for his successor.
“It has been my absolute privilege to serve the general insurance industry as CEO of its peak body,” Whelan said. “The role has granted me the unique opportunity to support and collaboratively lead the industry in its vital role of assisting Australians in the times of their greatest need. I am proud of what has been achieved during my time at the ICA and I am especially proud of my outstanding team that has worked so diligently to enhance the role and reputation of the insurance industry.”