ICA code of practice review extended

ICA code of practice review extended | Insurance Business

ICA code of practice review extended
The Insurance Council of Australia (ICA) has announced that it has extended the deadline for submissions to its review of the General Insurance Code of Practice.

The submissions window was due to close last week but the ICA has announced that submissions will now be accepted until April 28.

Rob Whelan, CEO of the ICA, said that the submission process is important to ensure that the industry works alongside the community.

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“Submissions from the community provide invaluable perspective on how the Code is working for the very people it is designed to protect,” Whelan said.

“Their insights will help to ensure the Code remains the benchmark for industry self-regulation in Australia.”

Introduced in 1994, the code commits insurers to a mandatory standard of service over and above their statutory obligations.

The review will look at standards for employees and authorised representatives, standards for service suppliers and complaints and disputes, alongside other issues.

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