ICA reiterates in-person meeting schedule for SEQ and northern NSW

The Insurance Council of Australia (ICA) and insurers will visit southeast Queensland and northern New South Wales (NSW) to conduct in-person meetings with customers impacted by last year's devastating floods.

The latest in-person customer meetings will be held at four locations in SEQ and four in northern NSW as part of the Australian insurance industry's continuing efforts to assist flood-hit policyholders and finalise flood-related claims.

Insurers' in-person customer meetings in SEQ

Customer meetings in SEQ will be held from midday to 8pm. The schedule is as follows:

• February 20 (Monday): North Brisbane at Geebung RSL (323 Newman Rd, Geebung);
• February 21 (Tuesday): Sunshine Coast at Maroochydore RSL (105 Memorial Ave, Maroochydore);
• February 22 (Wednesday): South Brisbane at Coorparoo RSL (45 Holdsworth St, Coorparoo); and
• February 23 (Thursday): Caboolture at Caboolture Sports Centre (Hasking St & Beerburrum Rd, Caboolture).

Insurers' in-person customer meetings in northern NSW

Customer meetings in northern NSW will be held in March from midday to 8pm. The schedule is as follows:

• March 06 (Monday): Lismore Workers Sports Club 202 Oliver Ave, Goonellabah;
• March 07 (Tuesday): Mullumbimby Golf Club 600 Coolamon Scenic Drv, Mullumbimby;
• March 08 (Wednesday): Casino RSM 162 Canterbury St, Casino; and
• March 09 (Thursday): Ballina RSL 1 Grant St, Ballina.

Commenting on Australia's costliest flood, ICA CEO Andrew Hall said the estimated cost of the event is $5.7 million.

Insurers continue to assist flood-impacted customers

Insurers continue to assist flood-impacted policyholders by finalising assessments, repairs, and rebuilds and completing claims, with 78% of the over 239,000 claims already closed.

“As the one-year mark approaches, insurers are once again undertaking in-person consultations,” Hall said in a statement. “This will be the industry's fourth visit to some locations, and each time the ICA and insurers return for these in-person meetings, we help people navigate the claim process and their recovery.”