The Insurance Council of Australia (ICA) and insurers will revisit Southeast Queensland (SEQ) communities to conduct in-person customer meetings for residents affected by the February-March 2022 floods.
The one-year-on customer meetings are part of insurers' effort to assist policyholders and finalise flood-related claims by enabling policyholders who lodged claims after the devastating flood to discuss any part of their claim with their insurer.
Customer meetings will be held from midday to 8pm on:
The ICA and insurers will revisit northern New South Wales (NSW) areas affected by the February-March 2022 floods. They are expected to visit Lismore, Mullumbimby, Casino, and Ballina in March 2023, with the dates and locations released in the coming days.
The meetings follow the second community information session by the ICA and insurers in Rochester to assist policyholders affected by the October floods.
ICA CEO Andrew Hall said that insurers have been assisting customers by finalising assessments, repairs, and rebuilds and completing claims, with 78% of over 239,000 claims already closed.
“As the one-year anniversary approaches, insurers are once again undertaking in-person consultations. This will be the industry's fourth visit to some locations, and each time the ICA and insurers return for these in-person meetings, we help people navigate the claim process and their recovery,” he said.
The February-March 2022 flood's estimated insurance cost is $5.7 billion, making it Australia's costliest flood.