The Insurance Council of Australia (ICA) will host a community forum and one-on-one consultations to help policyholders impacted by the October 31 hailstorm last year.

The community forum will provide general insurance guidance to property owners who have lodged or intend to lodge a claim related to the hailstorm. Meanwhile, the consultations allow policyholders to speak directly with their insurer about their claims.

The community forum will be held at 6pm on March 03 at Springlake Hotel. Meanwhile, policyholder consultations will be held from 10am to 8pm on March 04 and from 10am to 6pm on March 05 at the same venue.

“The Insurance Council of Australia acknowledges community members' frustration with repair delays following last year's destructive hailstorms,” said ICA chief executive officer Andrew Hall.

“The community forum and one-on-one consultations with insurers are an opportunity to understand more about the claims process as well as meet with a representative of your insurer or the Insurance Council to discuss individual insurance claims.”

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ICA offers assurances that the one-on-one consultations will be a COVID-19 safe event, where registration is required for both the community forum and the policyholder consultations with insurers.

Insurers have received over 33,500 claims to date, with losses estimated at $805 million. More than 90% of claims are from householders. The ICA and insurers will assist policyholders attending the three-day event.