icare makes major changes to group executive team

Several big names exit as part of the company's efforts to rebuild customer trust

icare makes major changes to group executive team

Insurance News

By Lyle Adriano

To better align its core priorities toward caring for injured workers, icare has made changes to its leadership team, including several big name exits.

“I was appointed to reset the organisation, this is the first step,” said icare CEO Richard Harding in a statement.

“I am introducing a smaller more accountable leadership team to bring in new thinking and focus the organisation on what it was set up to do. These changes are about reducing complexity, duplication and simplifying the business.”

Harding also mentioned that in the restructuring of the leadership team, he focused on three main areas of concern: improving risk and governance to meet community and regulatory expectations; improving performance in getting injured workers back to health; and driving an accountable culture.

“Importantly we will more closely align the organisation with the different schemes we manage to ensure injured workers, road users, businesses and the NSW Government receive services from those who understand them best,” the chief executive said.

As part of the restructuring, icare has created the new role of group executive for risk and governance. The role will be responsible for improving the company’s risk, compliance and governance performance, and will report to both Harding and icare’s board.

Due to the changes, several icare executives will be departing the organisation, including group executives Rob Craig and Sara Kahlau. Another group executive, Don Ferguson, will continue for a six-month period to support the transition of the new group executives when they are appointed, then will leave icare by the end of August, Harding added.

“Having come into the organisation very recently, I am very pleased that the culture of the front line is focused on getting injured workers back to work, improving quality of life for the severely injured and supporting businesses and the NSW Government,” said Harding. “This is a fantastic NSW public asset that I will leverage and build upon to get the organisation focused on what it was set up to do.”

icare’s leadership shuffle comes a month after it appointed Harding as CEO. Harding succeeded interim CEO Don Ferguson, taking the company’s reins at a turbulent time.

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