Spying on policyholders, overcharging customers and misleading sales calls - these are just a few examples of insurer misconduct being scrutinized in the 6th round of the financial services royal commission.
The new round of hearings, which kicked off on September 10 and will run through September 20, will examine 10 case studies to assess three categories of the Australian insurance industry – life insurance, general insurance, and the regulatory regime.
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