PwC Australia has appointed seasoned insurance expert Yoshiro Makita as the insurance leader for Australia within its financial services business.
Makita has 23 years of industry experience, having led management consulting engagements for insurers and financial services clients across Japan, Australia, the US, and Southeast Asia. He has also advised on various management agendas, including operating model design, separation and integration, digital transformation, and insurtech investment.
He joins PwC Australia from PwC Japan, where he led its insurance consulting business, specialising in insurance operations and transformation. Makita brings a skillset that is in high demand in Australia, and his focus will be to help insurance clients solve their complex and multi-faceted issues through an integrated problem-solving approach.
Makita will focus on digital engagement, delivering personalised products and services, and augmenting the scope of customer relationships through ecosystems. He will also work on improving margins with operating model simplification, pricing improvement, and platform modernisation.
Tom Gunson, who took on the financial services leader role for PwC Australia's consulting, assurance, and financial advisory businesses last year, commented: “We are thrilled to have Yoshiro join the partnership to support the financial services practice. Yoshiro brings a wealth of experience to the role and is well-positioned to help our clients and the broader industry adapt to the changing landscape.”
Commenting on his appointment, Makita said: “I am delighted to be part of the PwC Australia team and working with our insurance experts across the firm to make a real impact in a fast-changing industry. I look forward to leveraging my global experience and expertise to contribute to the growth of the industry and helping our clients respond to changing customer expectations.”