QBE Australia, which joined the Financial Inclusion Action Plan (FIAP) programme – a partnership between Good Shepherd Microfinance, the Australian government, EY, and the Centre for Social Impact – in 2019, has now unveiled the concrete steps it will be taking as part of the advocacy.
“Through the FIAP we will enhance our customer-focussed approach to designing our products and services to ensure they are simpler and easier to understand, ensuring the whole community can access the insurance they need,” said Vivek Bhatia, chief executive at QBE Australia Pacific. “A simplified car insurance product, to be released soon, is a great example of this.
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